Frequently Asked Questions 

Q: To where do you ship? 

    • Austria
    • Australia 
      • Belgium
      • Canada
        • Denmark
          • Finland
            • France*
              • Germany
                • Italy
                  • Luxembourg
                    • Netherlands
                      • Norway
                        • Poland
                          • Portugal
                            • Spain
                              • Sweden
                                • Switzerland
                                  • United Kingdom
                                    • United States
                                    * France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
                                    ** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.
                                    *** United States: Packages can be shipped to all states, territories and military addresses within the United States.


                                    Q: How long does it take you to process an order?

                                    • It takes us 1-3 day to process orders. 

                                    Q: How long does shipping take?

                                    • Our shipping times are from 8 to 10 business days (excluding weekends and holidays). Please note that due to the pandemic shipping might take longer due to challenges in third party logistics.
                                      Q: How do you price your postage?
                                      • At VideoSigma we have a free shipping policy to all countries we ship to. 

                                      Q: How can I track my package?

                                      • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

                                      Q: Do you offer an affiliate program? How does it work?

                                      • We have an affiliate program called SigmaPartners™. You can find all the information about our program in the link below: